Return Process

At DJO, our return policy is congruent with industry standards, with some products enjoying extended guarantees. Our custom-made Defiance brace comes with a limited lifetime warranty, while other rigid braces carry a one-year warranty.

Our products have a limited warranty from the date of purchase (see table below) against defects in materials and workmanship. Normal wear and tear during the usage of a product is not considered a defect.

Before returning or exchanging any product, please call Customer Care 01483 459659 for a Return Authorization Number. They will assist you with product specific return policies. Non-warranty returns will be accepted within 90 days from date of purchase and will be subject to a 15% restocking fee.

* Soft goods accessories for rigid and functional bracing requested beyond the 6 month warranty will be sold separately.